When are conflict resolution skills required in the consumer service industry? O When the customer is not in a frame of mind to begin the assessment phase of customer service.
When the customer service representative is following up with a customer after their issue has been resolved.
O Any time a customer requires assistance from a customer service representative.
O When the customer service representative has personally offended the customer.

Ahypothesis test is conducted with a significance level of 5%. the alternative hypothesis states that more than 65% of a population is right-handed. the p-value for the test is calculated to be 0.03. which of the following statements is correct? we can conclude that more than 3% of the population is right-handed. we cannot conclude that more than 65% of the population is right-handed. we can conclude that more than 65% of the population is right-handed. we can conclude that exactly 3% of the population is right-handed. there is not enough information given to make a conclusion.