Portical inc., a leading electrical appliance manufacturing firm based in canada, faced a severe financial crisis as 15 percent of its vital employees moved to different firms and 21 percent of its employees retired. it faced severe deficit in customer satisfaction, production rate, sales, and customer relationship. the new employees tried their best to overcome the deficit but were successful only to a small extent. what can be a reason for the issues faced by the firm?

Customers arrive at rich dunn's styling shop at a rate of 3 per hour, distributed in a poisson fashion. rich can perform an average of 5 haircuts per hour, according to a negative exponential distribution.a) the average number of customers waiting for haircuts= customersb) the average number of customers in the shop= customersc) the average time a customer waits until it is his or her turn= minutesd) the average time a customer spends in the shop= minutese) the percentage of time that rich is busy= percent