Which of the following is a reason why process management is important for organizations? a. it organizations to segment customers into natural groups in order to customize products that are better able to meet customers' needs. b. it assists organizations in identifying opportunities for improving quality and operational performance. c. it assists organizations in recruiting the most suitable employees whose values match the culture of the organization. d. it organizations to increase employee morale and commitment to the organization.

All mathematical operations can be performed on ratio data. a. true b. false

Alandowner entered into a written agreement with a real estate broker whereby the broker would receive a commission of 10% of the sale price if he procured a "ready, willing, and able buyer" for the landowner's property and if the sale actually proceeded through closing. the broker found a buyer who agreed in writing to buy the property from the landowner for $100,000, the landowner's asking price. the buyer put up $6,000 as a down payment. the agreement between the landowner and the buyer contained a liquidated damages clause providing that, if the buyer defaulted by failing to tender the balance due of $94,000 at the closing date, damages would be 10% of the purchase price. the landowner included that clause because she was counting on using the proceeds of the sale for a business venture that would likely net her at least $10,000. the buyer became seriously ill and defaulted. when he recovered, he demanded that the landowner return his $6,000, and the landowner refused. the broker also demanded the $6,000 from the landowner and was refused. the broker and the buyer filed separate suits against the landowner, with the buyer pleading impossibility of performance. the two cases are consolidated into a single case. how should the court rule as to the disposition of the $6,000?

Alocal barnes and noble bookstore ordered 80 marketing books but received 60 books. what percent of the order was missing?