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Business, 23.04.2020 19:40 lindseysmith9522

Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has six people who take calls from clients. Each call lasts on average 20 minutes, with a standard deviation of 40 minutes. A call arrives on average every 25 minutes with a standard deviation of 25 minutes.

On average, how many minutes does a caller wait before talking to an agent?

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