What should a consultant recommend to meet this requirement? universal containers assign its contact center agents to certain interaction channels and would like to optimize based on their assigned interaction channels.
a. create multiple agent console applications and configure the layout based on the user s requirements. b. create case page layouts for each interaction channel and assign them to different agent profiles. c. create a service cloud console layout and allow the agents to drag and drop the components they need. d. create multiple service cloud console applications and configure them based on the user s requirements.