Two Technicians are discussing ShopKey Pro. Technician
A says clicking the "Contact Us" provides both a phone
number and email options to ask questions and provide
feedback to ShopKey Pro. Technician B says the
"Support” link found under “Help” provides an
opportunity for you submit new ideas about how to
make ShopKey Pro better. Who is correct?

Technician A is correct

Explanation:

Contact us is the most common term used in online applications such as in websites, mobile/android application to search contact information. People mostly scanning the “contact us” page to find the contact information, if they want to contact the company or organization.

Why technician A is correct.

Technician A is correct because people always try to find the “Contact us” page to find contact information for asking questions, to provide feedback, or any suggestion if they want to provide. It is hard for people to find contact information to provide feedback or give an idea to improve the ShopKey version in “support” heading under the “help” section. Because people are more inclined to search such information in the “Contact us” page rather than exploring the website to find such contact.

Why technical B is not correct

When people want to provide feedback, ask a question or suggest a new idea, they mostly prefer to search for information in the contact us pages. An ordinary user, who has no knowledge of website management or website hierarchy, search contact information in the “Contact us” page rather than searching in support or in the help section.

ipr and related laws.