To help your support technician understand what stage you are at in the troubleshooting process, which of the following pieces of information should you provide?

A. what steps you have already taken to resolve the problem and the result of those steps

B. what other programs were running when the error occurred

C. what you were doing at the time the error occurred

D. the results of any diagnostic tests you ran on the hardware or software after the event

A.what steps you have already taken to resolve the problem and the result of those steps

D.the results of any diagnostic tests you ran on the hardware or software after the event

Explanation:

Both of the above options are correct. We need to let the support technician know what steps we have already taken for resolving the issue, and what set of results we achieve. Also, we need to share with him/her the results of the diagnostic tests that we ran on the software or hardware after the error arose.