Juan, a network user, sends an email to you, the IT admin of the network, stating that his account is locked because he has lost his password. Select all appropriate steps in helping Juan resolve his situation. Check all that apply.

A. We need to check the "User must change password at next logon" box so a new password can be created at the next logon. B. Issue a temporary password. C. Ask Juan questions to help him remember his password. D. Make sure the password reset is authorized by verifying that Juan is who he says he is.