I have answered 22 questions and my messages are still not working what is it that i'm doing wrong?

As far as I know, the chat messages are disabled for ordinary users (apparently because someone was bullied through the chat.) I am currently an Ace (one more rank to go!) and I still can't initiate a chat. However, someone like a Community Assistant or Moderator can. They would do this to let you know if you violated any Guidelines, which may result in you getting a warning.

Hope this helps :)

answer; certification; plz check first, i believe this is correct. good luck;