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Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Corey set up his presentation for delivery to his team.the information he had to convey was critical to their job performance.he knew he would need a lot of time to explain each point

Janice recently received her college degree and is looking for a job. she is worried that since she just finished school, she will be required to repay her perkins and direct subsidized loans immediately. janice pulls out the paperwork she signed and reviews it again for repayment information. after reading all of the information, janice discovers that