How can you troubleshoot Internet access problems

When your Internet service is disrupted, there can be many things that have gone wrong. The best way to start is to determine if everything is broken (i.e. you can't access any websites or Internet services) or if the difficulty is only with a certain program or a specific website is not responding.

Check the network icon (or wireless connection settings) to see if you have Internet access. Ensure that your network adapter is not turned off. Check for changes to proxy settings. Check the network cables if your computer is wired to the router. Reset your router. Check your firewall or security software. There are specific troubleshooting steps for ZoneAlarm issues. Check your browser access issues or email problems.