Can someone help with the 100 point question for me plz

Larry sent an email to andy. andy didn't open larry's email but still understood what the message was. how did andy determine the message without opening the email?

Most shops require the technician to enter a starting and ending time on the repair order to track the actual time the vehicle was in the shop and closed out by the office. this time is referred to as _ time ? a. comeback b. ro c. cycle d. lead

Someone plzz me which of these defines a social search? a. asking a search engine a question that is answered by a real person on the other sideb. modifying search results based on popularity of a web pagec.modifying search results based on a ranking of a web page