When it comes to having certain sales skills as a hotel manager, being able to really hear, learn about, and show customers that the products/services you offer will meet their needs is a vital skill to have. When you show customers that you truly hear their needs, what sales skill are you practicing? active listening
product knowledge
communication
confidence

Dereck works for long hours on his computer.  he frequently experiences physical strain by the end of the day because he does not follow an important rule of ergonomics with respect to the use of keyboards.  which of the following actions of dereck could lead to physical strain? a.  placing the keyboard exactly in front of him while typingb.  keeping hands and wrists straight while typingc.  using wrist pads throughout the dayd.  pounding at the keys on the keyboard while typinge.  resting his hands on the keyboard when he is not typing