When computer users have trouble with their machines or software, Roland is the first person they call for help. Roland helps users with their problems, or refers them to a more-experienced IT employee. Roland holds the position of in the organization. Support Analyst Systems Analyst Network Administrator Database Administator

The correct answer is A) Support Analyst

Explanation:

From the question, we can see that Roland is familiar with both machines and software. He is familiar with the operations of both parts of a computer to the end that he can attempt a fix. And if he can't he knows who to refer the end-users to. Usually, some IT personnel that is more experienced.

From the above points, we can safely say that Roland is an IT Support Analyst. He cannot be the Systems analyst because Systems Analysts are usually at the top of the Pyramid. They take on problems that are referred upwards to them from support analysts.

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