De acuerdo a Francois Ascher, éste debe ser un proceso participativo que articule y asocie instituciones, actores sociales y organizaciones privadas en procesos.

Solution: the categorization of functional and non-functional requirement are as follows: some of the more typical functional requirements include: • business rules• transaction corrections, adjustments and cancellations• administrative functions• authentication• authorization levels• audit tracking• external interfaces• certification requirements• reporting requirements• historical data• legal or regulatory requirementswhile,some typical non-functional requirements are: • performance – for example response time, throughput, utilization, static volumetric• scalability• capacity• availability• reliability• recoverability• maintainability• serviceability• security• regulatory• manageability• environmental• data integrity• usability• interoperability

Same issue happened to me i had 4/5 and suddenly they went down to 3/5 .the reason must be that the question u recived a brainliest answer mark, was deleted by a moderator. they can delete a question for some reason if it isn't complete or has been reported. so there for that is most likely the reason.best of hope u earn another one