What is a description of key performance indicators (kpi)?

a) an amount, benchmark, or degree set to define and measure progress toward a goal.

b) a visual depiction of a group's framework showing levels of authority, roles and lines of communication.

c) 71 percent

I believe the best option to be letter a) an amount, benchmark, or degree set to define and measure progress toward a goal.

Explanation:

Even though "communication" is a crucial word when it comes to using KPI, letter b does not offer us a good definition of it.

KPI means Key Performance Indicators and they must be chosen and specified according to critical or core business objectives. So, the following aspects are decisive when setting KPI's:

An example of outcome would be increasing sales revenue in 15% this year. From that outcome, the other guidelines may be defined - business will become more profitable, the Chief Sales Officer is responsible etc.

KPI's demand thorough communication with the team and constant updating.

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