Match the terms to their correct examples or descriptions.
1. body language
2. tone and body language
3. resolving conflict
4. good way to handle conflict
5. way to prevent conflict
with
a.) interpersonal skill
b.) being open-minded to differences
c.) taking a deep breath
d.) 93% total influence
e.) crossing arms and tapping foot

Asoccer mom is driving her 75 year old grandmother and her 9 year old daughter home after the game. the grandmother and daughter were both in the back seat and both were wearing their seat belts. a car ran a red light in front of them, causing them to t-bone that car on the passenger side. fortunately there were no serious injuries, but the grandmother did sustain several rib fractures. the mother, daughter and driver of the at-fault car were shaken up but unhurt. what are some possible reasons that the grandmother sustained rib fractures while the other victims did not?