James has three normal six-sided dice. he rolls all three of the dice at the same time and records the three numbers that land face up. what is the probability that the dice did not land on three-of-a-kind?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%