In the figure above if sides lm and nm are cut apart from each other at point m creating 2 free swinging segments and each is folded down to ln in the
directions shown by the arrows, what will be the length, in meters, of the overlap of the 2 segments? (disregard the thickness of the segments)

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation