During his NBA career, Larry Bird made approximately 89% of all free throws. Suppose Larry makes 10 free throws in a row. Assuming each free throw is independent, what is the
probability he will make the next free throw?
(a) 0.11
(b) 0.50
(c) 0.01
(d) 0.89

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%