Making direct eye contact with a driver who appears to be agitated will avoid confrontation

That statement is false

Humans read body language like primates. Among primates, having direct eye contact when a person is agitated would most likely interpreted as a challenge of dominance. So, it would most likely improve the chance of confrontation rather than avoiding it.

answer; (d) anthropology;

no one should discriminated against because he or she is not from a minority group