University (scenario) gina is a dean at polydor college, a school with almost 6,000 students. in her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things. among the problems gina needs to deal with are complaints from students that the physics department has only one faculty member who is a woman and one who is a member of a minority group. gina has been meeting with the department chair to address this problem. gina recognizes that students and parents pay a lot of money to attend the university, so when large and small problems arise gina wants them dealt with effectively. she has installed a 24-hour "hassle line" with highly trained people to answer questions and solve problems. she hopes to have her hassle line employees function within a customer responsive culture. in the physics department, which choice best characterizes the problem gina needs to work on