One of the most striking contrasts in restaurants is between the demeanor of cooks and servers. cooks are, by tradition, loud, vulgar, insensitive, boorish, and rude. servers, on the other hand, are paid to be nice, pleasant, and courteous. what is the part of a server's job called that does not apply to a cook?

a. interactional context
b. emotion work
c. the social construction of emotions
d. socialization
e. being an agent of socialization

Emotion work

Explanation:

In psychology, the term emotion work refers to the act of inducing or inhibiting feelings so as to render them 'appropriate' to a situation. In other words, this term refers to emotional management and it's an effort on managing emotions in social relationships.

In this example, servers are paid to be nice, pleasant and courteous. They are in contact with clients in a regular way and therefore they need to have appropriate feelings according to the situation and they need to manage their emotions especially when there are problems with the clients. Cooks are not in contact with clients so they can be loud, vulgar, insensitive and rude. Thus, the part of a server's job that doesn't apply to a cook would be emotion work.

the correct answer is option c. elenita versus "early puerto rican decor" is the best example, out of all the options, of a cultural conflict. a cultural conflict is defined as what happens when different cultures, that have different values and believes, clash. elenita not liking or accepting the puerto rican style of decoration, would represent that she does not identify herself with the puerto rican culture, therefore does not want to have decorations influenced by that culture.

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