After three months of testing its improvement idea, the Transcendental team notices that infection rates on one unit are much higher than any other unit. Frustrated, leadership decides to replace all the providers on that unit except the three with the highest seniority. What is the likely outcome, and why?

Infection rates will not change because the leaders have not changed the system of care

Explanation:

In a healthcare system, one must ensure that the system of care used is standard and able to perform its intended function. From the example, changing the providers would not have any effect, because the next set of providers that will be employed will still follow the same procedure and systems as the ones that have been replaced. In such circumstance, it is best to examine the system of care in the unit with higher infection rates before going ahead to replace all providers.

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