Southwest Airlines has consistently had one of the best on-time performance records in the airline industry. A critical factor in Southwest's success has been its use of second-tier airports such as Midway in Chicago. These lower-traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air. Southwest Airline's on-time performance reflects the dimension of service quality.
a. Tangibles
b. Reliability
c. Empathy
d. Responsiveness
e. Assurance

b. Reliability                

Explanation:

Reliability: In psychological research, the term reliability is described as the tendency of a measuring test or research study to remain consistent. In other words, the state or quality of a particular test to remain consistent refers to as the reliability. Through reliability, any test, or experiment tends to produce the same results if taken on repeated trials.

Types of reliability:

1. Inter-rater.

2. Internal consistency.

3. Test-retest.

4. Parallel-forms.

In the question above, the given statement signifies the reliability.

explanation:

with the profits from the european sales, merchants purchased europe's manufactured  goods, including tools and weapons. then the merchants shipped those manufactured  goods, along with the  american  sugar and rum, to west africa where they were bartered for  slaves.

aliens are not real, the myth was created about 700 years ago because people found markings in the field of their crops. also, no there were no aliens on the moon.

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