A group of students watch a videotape of two managers interacting with their subordinates at a customer service desk in a department store. Students see one of the managers act in a friendly and respectful manner toward all of the employees. The other manager is less friendly but still respectful toward the employees. What concept would explain the more positive ratings on other dimensions for the friendly manager as compared to the less friendly manager?
a. The central tendency error
b. The halo effect
c. The horns effect
d. The leniency effect