Two roommates both registered for a marketing class, but each registered for a different section with different instructors. At midterm, the student in Dr. Fred’s class found the professor so boring that he was thinking of changing his major to accounting. The other roommate, in Dr. Clark’s class, thought the instructor was charismatic and engaging, and looked forward to going to class every day. This difference in instructors demonstrates:.

that customer service depends on employee actions

Explanation:

Employees' behaviors have a great effect on overall customer satisfaction regardless of customers' gender, nationality, and purpose of visit, number of visits, and length of stay. Results of the current study revealed that all employees ' behaviors, either negative or positive, are highly correlated to the customers ' overall satisfaction.

- "ethical issues. deception – the participants actually believed they were shocking a real person and were unaware the learner was a confederate of milgram's. however, milgram argued that “illusion is used when necessary in order to set the stage for the revelation of certain difficult-to-get-at-truths.” "

- "milgram's work was conducted in the early 1960s before the current.the studies ignited a debate about the ethical treatment of participants. what appear to be dangerous, if not deadly, electric shocks and the by today's ethical standards, many questions about the research have gone unanswered."

the old way of life was represented by superstition, an angry god, and absolute submission to authority. the thinkers of the age of reason ushered in a new way of thinking. this new way championed the accomplishments of humankind. individuals did not have to accept despair. science and reason could bring happiness and progress. kings did not rule by divine right. they had an obligation to their subjects. europeans pondered the implications for nearly a century. americans put them into practice first.