Blank tends to create an uncomfortable feeling in an individual experiencing conflicting emotions about another person or situation

Sorry i don’t know the answer myself

The answer would definitely false

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.