Complaint 3.1
Identify and match the TGCSA
criteria in the resources with
the guest's complaints so that
you can see what the guest
can expect. Write the criteria
in full next to the number of
the complaint (1-7).
BEDROOM
3.2
Provide a suggestion
for every complaint of
what the hotel can do
to bring the hotel room
up to the required
standard as set out in
the criteria
1 We could not figure out how to
operate the electronic safe in our
TOOITI
2. We knocked our knees against the
cupboard doors when they were
open
3. We could not connect to the WI-FI
4 We only had one chair in our
Toom
3. There was no full-ength mirror in
BATHROOM
6. There was no bathtub in the
bathroom, only a shower
We expected at last a shower
cap a on with a shower only
(211​