When you listen with an intent to understand, you a. seek to understand the other person, you don't interrupt, and you don't make assumptions
b. are looking for a way to reframe the conversation
c. are gaining factual information that you can later report to a manager
d. listen for your chance to get your point across

You are working with a volunteer organization improving and repairing houses in an older part of town. your group’s goal is to repair a house today, but your group’s leader is sick at home. an effective group member would do all of the following except? a. discuss and assign roles b. identify and analyze the problem c. organize a list of projects d. follow through on their assigned duty