For each scenario, select the appropriate action from the drop-down menu. The merchandise pickup department has received customer complaints about the long wait time to
receive ordered merchandise. Cathy has been assigned to fix the problem, what should she do first?
Jose recently had a brainstorming session with a team he formed. Their purpose was to generate some
ideas for solving the problem of customers being on hold too long when waiting to speak with a technical
support representative. What does he need to do now?
DONE