you ae youth work in a commmunity service centre . A young chinese speaking male client has been brought into your office following a minor altercation it seems that he is still upset and in shock you try to speak to him a couple of times but does not seem to respond to your question you supect he has a language barrier you know there is a chinese speaking interpreter service availble you need to collect information on icident and history of the client explain 4 steps you should take to get this information from the client