Next → Writing a Negative Message: Mastery Test
3
Select the correct answer from each drop-down menu.
Which situation is best for using a direct strategy and which is best for using an indirect strategy?
A direct strategy is best to A. send a legal notice to a tenant about overdue rent B. withdraw a. persons gym membership C. inform an employee to lay off
An indirect strategy is best to A. send the 5th notice of loan repayment to a bank customer B. cancel a regular customers reservation at a restaurant C. announce the 2% price increase in product at a cake shop