Arrange the proper order 1. Ask the guest on the changes of the reservation
2. Cancel reservation
3. File the reservation record
4. Repeat the reservation changes to the guest.
5. Effect the change
6. Find out the guest name
7. Provide the guest a new confirmation number for
the changed reservation.
8. Bring out the reservation in the computerized
system.
9. Update the reservation record
10. Thank the caller and invite the caller to call
your
property again.