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When telephoning patients who have not returned to the office for normal maintenance and recall appointments, several of the patients remark that the office has changed and that it isn’t as nice as it used to be. The dentist instructs the dental assistant to create a list of improvements that would enhance the dental office setting. What aspects and areas of the dental office should be assessed, and what factors should be considered when making changes to the dental office?
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When telephoning patients who have not returned to the office for normal maintenance and recall appo...
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