Mallory needs to inform her staff that their insurance benefits are changing. as she prepares her strategy for presenting the information, she is considering the best communication channel to use to inform the staff of the coming change. which communication channel would deliver only about seven percent of her total message?

Employee engagement is considered a key workplace attitude that can us to understand how an organization is doing. engaged employees can be described as those that "give their all" at work. this activity is important because it will you recognize some of the factors that contribute to, and some of the outcomes of, employee engagement. as a manager, this knowledge will you to foster a work environment where your employees are more engaged. the goal of this exercise is for you to demonstrate your understanding of the factors and outcomes of employee engagement. for each factor listed below, decide whether it is a factor that increases employee engagement, a factor that decreases employee engagement, or an outcome of employee engagement.

As a group is leaving, you ask them if they had a good experience at the restaurant. they mention that they had poor service and their food was cold. a.apologize and ask them to give the restaurant another chance in the future. you tell them that guests usually have a great experience here. b.apologize then ask for the server’s name and immediately notify the manager after they leave. c.apologize for the bad experience and ask them to wait as you call the manager to talk to them. d.apologize for the bad experience and encourage them to complete the customer service survey. this feedback will ensure other guests do not have the same experience.

Acompany factory is considered which type of resource a.land b.physical capital c.labor d.human capital