Appliance america's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. the drivers have resisted using gps systems, claiming they know their territories. but managers are now encouraging them to look for the best solution to the increased level of customer complaints. appliance america is in the stage of lewin's change model.

Appliance america is in the unfreezing stage of Lewin's change model. This stage is the first stage of change. Preparing the organization to accept that change is necessary and breaking down the existing status quo before the company builds a new way of operating are part of this stage. Appliance America in this stage must accept the fact that customer complaints have increased and search for solution.

d, conspicuous consumption is when you try to increase your wealth or social status (and in the case he's trying to create the perception of wealth considering he can't really afford it)

the correct answer would be b, when, queen, calder hall and london.

explanation:

we always capitalize words when a paragraph or sentence is starting, when an important name is used, when a place is being written, or simply when a noun is used, etc. so in this sentence, sentence is starting from 'when', so it will be written in capital letters. secondly, queen is considered to be an important person, so it will also be written in capital letter. next, the name of the town is mentioned, i-e calder hall, which will also be written in capital letters. in the last,   city name is being used, 'london', which will also be written in capital letters. so option b is the most appropriate one.