The general manager for a retail clothing outlet was recently cited as saying, "it is the cornerstone of our company. all of our decisions are based on the sophisticated systems that we have deployed throughout our organization. it drives our decisions." what position should the manager hold regarding it and its influence on decision making? it should drive business decisions. organizational goals should drive it decisions. organizational strategy should drive is decision making. business strategy should drive is decision making all strategy should be driven by it strategy.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.