Courtney begins her presentation to a group of college students by saying, "how would you like to learn a technique that will cut your study time by 50 percent? " what strategy is courtney using to make her presentation more interesting?

According to the textbook chapter, “the emotional connection of distinguishing differences and conflict”, which of the following groups of terms describes best the skills/resources that managers need when managing differences in their organization? energy, commitment, tolerance, and appreciation energy, adequate funding, tolerance, and appreciation funding, tolerance, a strong hr department, and tolerance energy, a strong hr department, patience, and strong leadership skills