Nysa works in an electricity distribution company’s customer service department. one day she gets a call from a customer who is furious that he had to pay the bill and fine of the previous owner, who was stealing electricity. he uses a lot of offensive language and seems to be holding nysa personally responsible for sending him the bill. nysa tries not to feel angry and irritated. she tries to imagine how she would feel if she had to pay a bill that wasn’t hers. she tells the customer that she understands how he feels and promises to do whatever she can to cancel the bill. she also apologizes for the utility company’s blunder. what is she using?

In the fall, jay thompson decided to live in a university dormitory. he signed a dorm contract under which he was obligated to pay the room rent for the full college year. one clause stated that if he moved out during the year, he could sell his dorm contract to another student who would move into the dormitory as his replacement. the dorm cost was $5000 for the two semesters, which jay had already paid a month after he moved into the dorm, he decided he would prefer to live in an apartment. that week, after some searching for a replacement to fulfill his dorm contract, jay had two offers. one student offered to move in immediately and to pay jay $300 per month for the eight remaining months of the school year. a second student offered to move in the second semester and pay $2500 to jay. jay estimates his food cost per month is $500 if he lives in the dorm and $450 if he lives in an apartment with three other students. his share of the apartment rent and utilities will be $404 per month. assume each semester is 4.5 months long. disregard the small differences in the timing of the disbursements or receipts. what is the cost of the cheapest alternative?

Match the steps for conducting an informational interview with the tasks in each step.

Drag the tiles to the correct boxes to complete the pairs.(there's not just one answer)match each online banking security practice with the pci security requirement that mandates it.1. encrypting transfer of card data2. installing a firewall3. installing antivirus software4. assigning unique ids and user namesa. vulnerability management programb. credit card data protectionc. strong access controlsd. secure network