Medical clinic appears to be having trouble with making appointments, so some patients aren't getting in quickly enough to see a doctor, and others are frustrated and leaving the practice to seek other care. management has reviewed the situation and realizes that the issues is inefficiency at the reception desk. management decides to implement an information system to improve the job of the receptionists. which of the following reflects the type of improvement the managers are choosing to implement? a. controlling data quality and process flow b. cancelling all current activities c. performing an activity d. augmenting a human who is performing an activity