Mer service
tracie fludd
glossary
pretest
the following paragraph contains two pairs of terms enclosed in parentheses.
determine which term in each pair correctly completes the paragraph. then select the
answer choice containing the two terms that you have chosen.
studies indicate that the degree of customer satisfaction (has / does not have) an
impact on customer loyalty. research has also shown that customers who experience
problems or make complaints and then receive exceptional customer service tend to
be (less / more) loyal than customers who never had a problem.
has / less
has more
does not have / less
does not have / more

does not have/more

Explanation:

people tend to complain about places they always go

two years ago, when picking flowers in the mountains back of yosemite valley, i found a book. it was blotted and storm-beaten; all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however; many of the inner pages were well preserved. and although all were more or less stained and torn, whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today; its granite pages have been torn and blurred by the same storms that wasted the castaway book.

two years ago, when picking flowers in the mountains back of yosemite valley; i found a book. it was blotted and storm-beaten, all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however, many of the inner pages were well preserved. and although all were more or less stained and torn; whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today, its granite pages have been torn and blurred by the same storms that wasted the castaway book.