Recently, a bank was trying to decide what fee to charge for "expedited payments"long dash payments that the bank would transmit extra speedily to enable customers to avoid late fees on cable tv bills, electric bills, and the like. to try to determine what fee customers were willing to pay for expedited payments, the bank conducted a survey. it was able to determine that many of the people surveyed already paid fees for services that exceeded the maximum fees that they said they were willing to pay. this illustrates that

1. what are the unique operational challenges to delivering fresh meals? 2. why is speed of delivery so important for delivered meals? what variety of options contribute to this performance metric? 3. how could operations management concepts be utilized to improve the performance of freshly? 4. what are your typical product delivery times? what would be required to speed these up? 5. what are your delivery batch quantities? how could you reduce batch size and reduce delivery cost simultaneously using operations management concepts?