Ahand sanitizer company begins to combine its databases of customer information, purchases, customer service instances, and rolled out a computer system that uses the data to communicate with customers and assist with marketing activities and customer interactions. what type of system did the hand sanitizer company implement? a) customer relationship management (crm) system -- b) employee relationship management (erm) system c) customer retention strategy (crs) system

Amanufacturing firm is considering overhauling the existing compensation strategy. currently every front line employee who works on the assembly line earns the same hourly wage. ideally, management would like to institute a new pay system that involves pay-for-performance. which of the following recommendations is both consistent with scientific management's general emphases and generally good advice for management of this firma. the firm should adopt a differential pay system with one pay level for average performance, and a higher level for good performance. b. the firm should adopt a differential pay system, but the firm should modify it from its original design and provide many different levels of pay associated with different performance levels. c. the firm should understand worker psychology and to focus on pay as the key motivator. d. all of the abovee. none of the above