Quality control measures: number of defects 201 179 140 98 number of warranty claims 62 55 46 43 number of customer complaints 118 112 95 74 material control measures: purchase order lead time 10 days 9 days 7 days 5 days scrap as a percent of total cost 1 % 1 % 2 % 3 % machine performance measures: machine downtime as a percentage of availability 5 % 6 % 6 % 10 % use as a percentage of availability 94 % 91 % 88 % 84 % setup time (hours) 10 12 13 14 delivery performance measures: throughput time ? ? ? ? manufacturing cycle efficiency (mce) ? ? ? ? delivery cycle time ? ? ? ? percentage of on-time deliveries 95 % 94 % 91 % 88 %