At tom's automotive repair, the mechanics rarely interacted directly with customers. work orders were processed by the customer service department and passed on to the mechanics. after experiencing excessive customer complaints about the poor quality of work, tom realized he was not motivating his mechanics to do quality work. to rectify the situation, tom designated all of his employees as customer service representatives. the mechanics' roles were expanded to include direct customer contact. this motivational technique is called

Which of the following accurately describes a surplus? a. consumer demand for a certain car is below the number of cars that are produced. b. the production costs for a certain car are below the sale price of that car. c. a reduction in the cost of steel enables a car company to reduce the sale price of its cars. d. a car company tries to charge too high a price for a car and has to reduce the price. 2b2t

The distinction between a normal and an inferior good is

Kenney co. uses process costing to account for the production of canned energy drinks. direct materials are added at the beginning of the process and conversion costs are incurred uniformly throughout the process. equivalent units have been calculated to be 19,200 units for materials and 16,000 units for conversion costs. beginning inventory consisted of $11,200 in materials and $6,400 in conversion costs. april costs were $57,600 for materials and $64,000 for conversion costs. ending inventory still in process was 6,400 units (100% complete for materials, 50% for conversion). the total cost per unit using the weighted average method would be closest to: