Business, 17.08.2019 19:20 jamisoncameron000
2) a customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement program. after collecting data for two months, their check sheet appears as follows: type of problem frequency (number of times) call went to a voice mail 8 items damaged when received 21 literature not in the box 9 parts missing 13 unit not working 2 delivery was late 3 construct a pareto chart including the cumulative % frequency. what is the cumulative percentage of the three leftmost bars?
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