Tony hsieh is a big thinker, and zappos is clearly his baby. but he’s also into philanthropy and community development activities that are taking up more of his time. perhaps he’ll come up with other new business ideas as well. as a leadership coach, what steps would you recommend that he take now to ensure that his leadership style and vision live on at zappos long after his departure? what can a strong and secure leader like hsieh do to ensure a positive leadership legacy

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1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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