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Business, 05.09.2019 18:30 chumreaper2002

Breanna is a production engineer at a bicycle company. part of her job includes inspecting broken bikes and drafting the design plans for their repair. one day, breanna receives instructions from her supervisor to repair a bike whose brake cables had snapped. when breanna inspects the bike, she notices the cables had snapped because they were made from a low-quality material. she suspects that ther bike had been custom designed, and that the customer simply did not know what materials would be best suited for the brake cables. therefore, when breanna drafts her design plans for the repair of the bike, she incorporates a more durable material for the cables. when breanna goes to repair the bike, she finds out the customer had specifically requested that the bike be repaired, but no aesthetic changes should be made to the bike. breanna's design for the bike will change the look of the bike, but it will also make the bike more durable. when breanna goes to her manager and asks him what to do, her manager tells him that "the customer is always right" and she should repair the bike as the customer requested. breanna knows she could repair the bike according to the customer's wishes, but if she does, the bike will break down again in a few months, perhaps dangerously. however, if she implements her design improvements, she risks going against her manager and the wishes of the customer. what should breanna prioritize? the customer's safety or the customer's desires?

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