Clemente santiago has formed a business that sells carved gourmet coconuts. he has hired five employees. the most senior is mary, who manages the carving process. jane is the newest employee. she collects the coconuts. joe takes calls from unhappy customers. tom tosses finished coconuts into the sea, sending them to the wholesaler. annie sends letters to the wholesaler extolling the virtues of the latest production run of nuts that are drifting across the bay.
which of the following functions in the value chain is jane performing?
a. outbound logistics
b. marketing and sales
c. service
d. inbound logistics
e. operations

Which of the following businesses is most likely to disrupt an existing industry? a. closer connex developed an earphone that receives emails and text messages and converts them to voice messages. the first models had poor reception, but they rapidly improved over time. b. mega technologies reconfigured the components used in its touchscreen tablets to create a new type of wearable device for use in restaurants and other service industries. c. particle inc. developed a teleportation technology that can transport physical materials instantaneously across great distances. d. altrea added advanced camera technology to its premium line of smartphones so that they would take the highest-quality photos of all phones on the market.